Terms of Service

These Terms are between you and Verrim LLC, an Arizona limited liability company (“Verrim”), and govern your use of verrim.com and the Verrim platform (the “Service”). By using the Service, you agree to these Terms.

You must be at least 18 and able to enter a contract. If you use the Service for a business, you confirm you are authorized to accept these Terms on its behalf.

The Service is in beta. Features may change or be removed, and it may be unavailable at times. Paid plans are available during beta, and the billing section below applies to them.

You are responsible for the information you provide, for keeping your login secure, and for activity under your account.

Paid plans are billed in advance through our payment processor and renew automatically each billing period until you cancel. By subscribing, you authorize us to charge your saved payment method at the start of each period.

You can cancel anytime in Settings → Billing; cancellation takes effect at the end of the current billing period, and you keep access until then. If you change plans, we prorate the difference.

Refunds. Your first Pro payment comes with a 30-day money-back guarantee: email hello@verrim.com within 30 days of that payment and we will refund it in full, no questions asked. After that, we do not refund partial periods, with one exception — if you forgot to cancel and tell us within 7 days of a renewal charge, we will refund that renewal and cancel your plan. Where these Terms or the law require more, including any additional refund rights under your state’s law, we will honor them. A refunded first payment reverses any referral credit it earned.

Fees do not include taxes; where we must collect them, they will appear on your invoice. We will email you at least 30 days before any price increase, and it will take effect at your next renewal, so you can cancel first. If a payment fails, we will notify you and retry; if it stays unpaid, we may downgrade the account to the Free plan after notice.

If we discontinue the Service or your paid plan, we will refund the unused part of any prepaid period.

Each plan includes limits, such as the number of certificates and team seats, shown on the Pricing page. We enforce these limits in the product. If we materially reduce the limits of your current plan, we will give you at least 30 days’ notice, and you can cancel before the change applies.

Do not use the Service unlawfully, do not try to break or abuse it, do not upload malware, and do not access data that is not yours.

You keep ownership of what you upload (“Your Data”). You grant us the permission needed to host and process Your Data to provide the Service. You confirm you have the right to upload Your Data, including any third-party information it contains, and that doing so breaks no law or agreement. We may use aggregated, de-identified information that does not identify you or any person to operate, secure, and improve the Service.

You can connect third-party services to Verrim, such as your Shopify store. When you connect one, you authorize us to receive data from it (for example, orders and buyer details) to provide the Service, and you confirm you have the right to share that data with us. Third-party services have their own terms, and we are not responsible for them. You can disconnect a service at any time in Settings.

Verrim uses automated and AI-assisted processing. Its output can be wrong and is not tax, legal, or accounting advice. You are responsible for reviewing results and your own compliance decisions.

The Service, including its software, design, and content (but not Your Data), belongs to Verrim and its licensors, and we grant you a limited, non-exclusive right to use it under these Terms. If you send us feedback or suggestions, we may use them without obligation to you.

Each of us may learn non-public information about the other while using or providing the Service. Each side will use that information only as needed under these Terms and protect it with reasonable care. This does not restrict information that is public, independently known, or that we process as described in these Terms and our Privacy Policy.

You will defend, indemnify, and hold harmless Verrim LLC and its personnel from any third-party claim, loss, or cost (including reasonable legal fees) arising from Your Data, your use of the Service, or your breach of these Terms, including any claim that Your Data infringes a third party’s rights or violates the law. We will notify you of the claim and let you control its defense, and you will not settle in a way that binds us without our consent. Your obligations under this section do not apply to the extent a claim arises from our own acts or omissions.

TO THE FULLEST EXTENT ALLOWED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. Some states do not allow certain warranty exclusions, so parts of this section may not apply to you.

TO THE FULLEST EXTENT ALLOWED BY LAW, NEITHER YOU NOR VERRIM IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, AND VERRIM’S TOTAL LIABILITY FOR ANY CLAIM IS LIMITED TO THE AMOUNT YOU PAID US IN THE PAST 12 MONTHS, OR USD 100 IF YOU HAVE NOT PAID US. This cap and these exclusions do not apply to your indemnification obligations, your breach of the Acceptable Use section, or fees you owe us. Some states do not allow certain limitations, so parts of this section may not apply to you.

You can stop using the Service anytime; paid plans end as described in the billing section. We may suspend or end access if you break these Terms or to protect the Service. Unless the issue is urgent, such as a security risk or unlawful use, we will notify you first and give you a chance to fix it. Before closing your account, you can export your records and download your certificate files.

These Terms are governed by the laws of the State of Arizona, United States, without regard to its conflict-of-laws rules. Before either of us files a claim, we will try to resolve the dispute informally: email the other side and allow 30 days. If that fails, the state and federal courts located in Arizona have exclusive jurisdiction, and both sides consent to venue there. Either side may use small-claims court where the claim qualifies.

If any part is unenforceable, the rest still applies. These Terms are the entire agreement about the Service. You may not transfer your rights without our consent; we may transfer ours to a successor. Not enforcing a term is not a waiver. Neither party is liable for delays beyond its reasonable control. Notices from us are effective when sent to the email on your account, and you agree that electronic notices and records satisfy any requirement that they be in writing. The Service is intended for businesses in the United States. Sections that by their nature should continue, including your promises about Your Data, indemnification, disclaimers, the limitation of liability, and governing law, survive after these Terms end. Your use is also governed by our Privacy Policy.

We may update these Terms. If a change is material, we will notify you by email at least 30 days before it takes effect. Continuing to use the Service after that date means you accept the updated Terms; if you do not agree, cancel before the change takes effect.

hello@verrim.com. Our Data Processing Addendum is published at verrim.com/legal/dpa.