All policies

Terms of Service

Last updated: October 4, 2026

These Terms are between you and Verrim LLC, an Arizona limited liability company (“Verrim”), and govern your use of verrim.com and the Verrim platform (the “Service”). By using the Service, you agree to these Terms.

Eligibility

You must be at least 18 and able to enter a contract. If you use the Service for a business, you confirm you are authorized to accept these Terms on its behalf.

The Service and beta status

The Service is in beta. Features may change or be removed, and it may be unavailable at times. Paid plans are available during beta, and the billing section below applies to them.

Your account

You are responsible for the information you provide, for keeping your login secure, and for activity under your account.

Plans, billing, and renewal

Paid plans are billed in advance through our payment processor and renew automatically each billing period until you cancel. By subscribing, you authorize us to charge your saved payment method at the start of each period. A plan started with credit and no payment method on file ends when that credit is used up, unless you add a payment method before then.

You can cancel anytime in Settings → Billing; cancellation takes effect at the end of the current billing period, and you keep access until then. If you change plans, we prorate the difference.

Refunds. Payments are non-refundable except where the law requires it. Cancel anytime in Settings → Billing; Pro stays active until the end of the period you paid for, and you are not charged again. If we end the Service or your plan for a reason other than your breach, we refund the unused part of what you prepaid. This rule applies to accounts created on or after September 30, 2026 from that date. For accounts created before September 30, 2026 it applies from October 30, 2026. Until then those accounts keep the earlier rule: we refund your first Pro payment in full if you ask within 30 days of it, and we refund a renewal you forgot to cancel if you tell us within 7 days of the charge.

Fees do not include taxes; where we must collect them, they will appear on your invoice. We will email you at least 30 days before any price increase, and it will take effect at your next renewal, so you can cancel first. If a payment fails, we will notify you and retry; if it stays unpaid, we may downgrade the account to the Free plan after notice.

If we discontinue the Service or your paid plan, we will refund the unused part of any prepaid period.

Plan limits

Each plan includes limits, such as the number of certificates and team seats, shown on the Pricing page. We enforce these limits in the product. Unlimited plans have no fixed cap; we may ask about unusual volume. If we materially reduce the limits of your current plan, we will give you at least 30 days’ notice, and you can cancel before the change applies.

Credits and referral rewards

We may grant promotional account credit — for example a welcome credit when a company signs up through a Verrim credit link, another customer’s referral link or a code, or a reward for referring a business that subscribes to a paid plan. Credit is granted at our discretion and has no cash value. It cannot be redeemed for cash, refunded, transferred, sold, or applied to anything other than Verrim subscription fees. We may require a business email address, and we may limit a company to one welcome credit.

Credit is applied automatically to your invoices, oldest credit first, up to each invoice’s total. Credit is applied to your invoice total, including any tax. Any remainder carries to the following invoice until it is used up. Credit does not extend a billing period, change plan limits, or count as a payment for any other purpose.

Each credit expires 75 days after it is added, if it has not been used by then. Credits are tracked separately: when one expires, only its own unused remainder is removed from your balance, and every other credit keeps its own 75 days. The use-by date for each credit is shown in Settings → Billing. Any credit remaining when your subscription is cancelled, when your account is closed, or when the Service or the program ends is forfeited, and no refund or payout is owed for it.

Welcome credit. We may give a new company a stated amount of credit when it signs up through a Verrim credit link or another customer’s referral link, or enters a code in Settings → Billing. The amount and its use-by date are shown when the credit is granted. Each company can receive one welcome credit. A welcome credit given at signup is applied to that company’s first month of Pro straight away. That first month ends on the date shown in Settings → Billing: add a payment method before then to stay on Pro. If none is added, the account moves to the Free plan on that date — nothing is charged and nothing is owed. It pays Verrim subscription fees only, has no cash value, and cannot be transferred.

A referral reward is a promise until the business you referred pays its first invoice on a paid plan: if that first payment has not happened within 90 days after their free month ends (or, if there was no free month, within 90 days of them signing up through your link), the promise lapses and no reward is added; when it does happen, the reward is added that day and its own 75 days start then. If that payment is later refunded or disputed, the reward is removed, and we may add the amount to your next invoice if it was already spent. We may void or reverse credit obtained through self-referral, duplicate or fake accounts, or other misuse. Referral credit is capped at $1,000 per company. We may limit the number of rewards per account, and we may change or end the referral program or any credit offer at any time; credit already granted keeps these terms.

Acceptable use

Do not use the Service unlawfully, do not try to break or abuse it, do not upload malware, and do not access data that is not yours.

Your data

You keep ownership of what you upload (“Your Data”). You grant us the permission needed to host and process Your Data to provide the Service. You confirm you have the right to upload Your Data, including any third-party information it contains, and that doing so breaks no law or agreement. We may use aggregated, de-identified information that does not identify you or any person to operate, secure, and improve the Service.

Connected services

You can connect third-party services to Verrim, such as your Shopify store. When you connect one, you authorize us to receive data from it (for example, orders and buyer details) to provide the Service, and you confirm you have the right to share that data with us. Third-party services have their own terms, and we are not responsible for them. You can disconnect a service at any time in Settings.

AI output and no professional advice

Verrim uses automated and AI-assisted processing. Its output can be wrong and is not tax, legal, or accounting advice. You are responsible for reviewing results and your own compliance decisions.

Our intellectual property

The Service, including its software, design, and content (but not Your Data), belongs to Verrim and its licensors, and we grant you a limited, non-exclusive right to use it under these Terms. If you send us feedback or suggestions, we may use them without obligation to you.

Confidentiality

Each of us may learn non-public information about the other while using or providing the Service. Each side will use that information only as needed under these Terms and protect it with reasonable care. This does not restrict information that is public, independently known, or that we process as described in these Terms and our Privacy Policy.

Indemnification

You will defend, indemnify, and hold harmless Verrim LLC and its personnel from any third-party claim, loss, or cost (including reasonable legal fees) arising from Your Data, your use of the Service, or your breach of these Terms, including any claim that Your Data infringes a third party’s rights or violates the law. We will notify you of the claim and let you control its defense, and you will not settle in a way that binds us without our consent. Your obligations under this section do not apply to the extent a claim arises from our own acts or omissions.

Disclaimers

TO THE FULLEST EXTENT ALLOWED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. Some states do not allow certain warranty exclusions, so parts of this section may not apply to you.

Limitation of liability

TO THE FULLEST EXTENT ALLOWED BY LAW, NEITHER YOU NOR VERRIM IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, AND VERRIM’S TOTAL LIABILITY FOR ANY CLAIM IS LIMITED TO THE AMOUNT YOU PAID US IN THE PAST 12 MONTHS, OR USD 100 IF YOU HAVE NOT PAID US. This cap and these exclusions do not apply to your indemnification obligations, your breach of the Acceptable Use section, or fees you owe us. Some states do not allow certain limitations, so parts of this section may not apply to you.

Termination

You can stop using the Service anytime; paid plans end as described in the billing section. We may suspend or end access if you break these Terms or to protect the Service. Unless the issue is urgent, such as a security risk or unlawful use, we will notify you first and give you a chance to fix it. Before closing your account, you can export your records and download your certificate files.

Governing law and disputes

These Terms are governed by the laws of the State of Arizona, United States, without regard to its conflict-of-laws rules. Before either of us files a claim, we will try to resolve the dispute informally: email the other side and allow 30 days. If that fails, the state and federal courts located in Arizona have exclusive jurisdiction, and both sides consent to venue there. Either side may use small-claims court where the claim qualifies.

General

If any part is unenforceable, the rest still applies. These Terms are the entire agreement about the Service. You may not transfer your rights without our consent; we may transfer ours to a successor. Not enforcing a term is not a waiver. Neither party is liable for delays beyond its reasonable control. Notices from us are effective when sent to the email on your account, and you agree that electronic notices and records satisfy any requirement that they be in writing. The Service is intended for businesses in the United States. Sections that by their nature should continue, including your promises about Your Data, indemnification, disclaimers, the limitation of liability, and governing law, survive after these Terms end. Your use is also governed by our Privacy Policy.

Changes

We may update these Terms. If a change is material, we will notify you by email at least 30 days before it takes effect. Continuing to use the Service after that date means you accept the updated Terms; if you do not agree, cancel before the change takes effect.

Contact

hello@verrim.com. Our Data Processing Addendum is published at verrim.com/legal/dpa.

History

  • July 6, 2026 — Billing, plan limits, connected services, and dispute terms.
  • July 11, 2026 — Export wording matched to shipped features; Data Processing Addendum linked directly.
  • July 14, 2026 — Contracting entity named following formation: Verrim LLC, an Arizona limited liability company.
  • July 19, 2026 — “Application” renamed “platform” in the Service definition; no change in meaning.
  • September 8, 2026 — New section “Credits and referral rewards”: promotional account credit has no cash value, applies only to Verrim fees, rolls over between invoices, expires after 12 months, and is forfeited on cancellation.
  • September 9, 2026 — Refund rule added: a 30-day money-back guarantee on the first Pro payment, and a refund of a forgotten renewal when asked within 7 days of the charge.
  • September 18, 2026 — Welcome credit added to “Credits and referral rewards”: one per company, it expires if no paid plan starts within 90 days of the grant, and a first Pro invoice paid entirely with credit counts as the first Pro payment for the money-back guarantee.
  • September 26, 2026 — Credits: each credit now expires 75 days after it is added rather than 12 months, credit is applied oldest first, and a welcome credit given at signup pays the first month of Pro — after which the account moves to Free unless a payment method is added.
  • September 30, 2026 — Refund rule replaced: payments are non-refundable except where the law requires it; cancel anytime and keep Pro to the end of the paid period. Applies to accounts created on or after September 30, 2026 at once, and to earlier accounts from October 30, 2026.
  • October 3, 2026 — Credits: credit is applied to your invoice total including any tax, and referral credit is capped at $1,000 per company.
  • October 4, 2026 — Referral rewards: the 90 days a promise has to be earned now run from the end of the referred company’s free month, rather than from their signup, when they had one.